DeErra J

Trying to get my balance refunded

I'm trying to get my balance put back on my card, but it keeps saying I don't have an email account set up. I'm not understanding. If I put my email in the app, you just can't keep my money on the app when I'm trying to take it off.
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Loss:
$11

Preferred solution: Full refund

Edward B Wmv

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Verified Reviewer

Washer #29 is Not working correctly. Dryer is Not drying clothes at all

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The washer #29 and the dryer #30 are Not working properly. Pay Range does not fix their washers and dryers quickly...
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Loss:
$4

Preferred solution: Apology

Elman S

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Verified Buyer
|

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Verified Reviewer

Reclamo

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PayRange - Reclamo
Mientras realizaba el pago para iniciar lavandería se agregaron 10$ automáticamente el cual no fue autorizado por mi. Favor su apoyo con el reembolso
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Loss:
$10

Preferred solution: Full refund

Francisco J Bdl

Washer machine

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Washing machine #03 at 628 W. California, Vista CA 92083 will not accept payments, and it's very hard to contact PayRange. There should be a phone number on the wall for tenants to contact when a machine is broken.
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Pros:
  • Good machines
Cons:
  • Better comubication

Preferred solution: Nothing

User's recommendation: Easier contact with PayRange

angela k Lxk

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Verified Reviewer

Refund

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Can't get a timely response from anybody, did what they asked for a refund and still can't get it refunded. Tried calling and was hung up on twice
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Cons:
  • Cant speak to a real person

Preferred solution: Full refund

Jennifer P Sql

To cancel my account and get a refund

I no longer have the phone that I had my account on, and I would like to get the rest of the money I have on that account.
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Preferred solution: Full refund

Maria K Rvy

As of one week later , I have received no help. I got one phone call ( I believe)-but can barely understand the voicemail message.

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I registered w/ one letter incorrect in my email and it's not recognizing my password either! Need help please.
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Pros:
  • Affordable
Cons:
  • Customer service not great

Preferred solution: Yes! I have paid $25 for the laundry service where I live and I’ve asked for help to change my password to the correct one so I can proceed with using the service

User's recommendation: I have not received the help I need after one week - my issue is still unresolved-

David J Gwi

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Verified Reviewer

Frequent unauthorized charges on my checking account

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Several times, PayRange has made unauthorized charges on my checking account. I have requested refunds in the past, which PayRange does refund to my account, but I am tired of these unauthorized charges on my checking account.
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Loss:
$50
Pros:
  • Convenience
Cons:
  • Bad customer service
Stormie Mqm
map-marker Naperville, Illinois

Assistance on account owner

PayRange - Assistance on account owner
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PayRange - Assistance on account owner - Image 3
PayRange - Assistance on account owner - Image 4
Good afternoon I am the owner of the PayRange account can someone explain the difference in the pricing that my machines are charging, I see the set price of 3.75 however afterwards it only charges .25 Pleased call 630341**** Teresa Foster
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Mara P Tql

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Verified Reviewer

Customers service asap

I funded too much. Need refund asap I funded too much. no one speaks English. Can't understand them. Th3yvdon5vcare
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Loss:
$25

Preferred solution: Full refund

User's recommendation: They never called back. Very rude and nasty

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker South Lake Tahoe, California

Refund balance to card

PayRange - Refund balance to card
Moving and no longer need PayRange. Just want my refund because I have no need to use this application.
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Joan R Vhp

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Verified Reviewer
| map-marker Santa Barbara, California

I can't get any response by telephone or get any code sent to my email

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I cannot get a response from your company. I don't understand what I am doing wrong. I am puzzled that I must keep writing when I have given you my answer. How many times do I need toi contiue to type/
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Steven G Ita

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Verified Buyer
|

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Verified Reviewer

Still waiting on my refund

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PayRange - Still waiting on my refund
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PayRange - Still waiting on my refund - Image 3
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PayRange - Still waiting on my refund - Image 5

So I went to cancel my service for forgetting that I had an automated money coming out on that account. They accepted it deleted my account, and then, when I realized before they deleted my account that money was coming out of my account the next day ISo I went to cancel my service for forgetting that I had a automated money coming out on that account.

They accepted it deleted my account, and then, when I realized before they deleted my account that money was coming out of my account. The next day I got in and my account was deleted but now seriously they cant find my account even though I got every email.

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Loss:
$5

Preferred solution: Full refund

Anonymous
map-marker Costa Mesa, California

Quick response

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Machines were all down I called and it was fixed within an hour. Appreciate the quick response I came back with quarters but was too late
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Marcus B Jwv

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Verified Reviewer

All Bad Reviews Confirmed

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DO NOT LOAD MORE $ THAN YOU NEED TO, JEN WON'T REFUND MY TWO DOLLARS..DONT GET ASSED OUT ON TWENTY FIVE
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Loss:
$2
Pros:
  • Convenience
Cons:
  • Immature and bad customer service

Preferred solution: Full refund

User's recommendation: Do not load more than you need to in regards to money in your account

Anonymous
map-marker Farmington, Michigan

Refund

Still waiting for my refund its been almost 3 weeks and cant talk to a real person to get it resolved have to wait on email which they dont respond to quickly
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